2020 Participant Companies:

Altice USA, Inc.
Armstrong Group
AT&T
Cable One, Inc.
Charter Communications, Inc.
Comcast Cable Communications Inc.
Cox Communications Inc.
General Communications, Inc. ("GCI")
Google Fiber
Mediacom Communications Corporation
RCN Telecom Services, LLC
TDS Broadband Service LLC
TDS Telecom
WOW! Internet, Cable & Phone

To view a pdf of the complete list of jobs by family and by level, please click here:
2021 C2HR Connectivity Providers Position Grids

List of Job Families:

General Management
Field General Management
Strategy and Development
Product Development / Management
Legal
Legal Counsel
Data Privacy
Environmental Health and Safety
Finance
Human Resources
Facilities / Real Estate
Program Management
Project Management
Technical Project Management
Training Instructional Design
Business Intelligence
Business Intelligence Engineering
Data Science
Technology
Information Technology
Information Technology / Cyber Security
Network Operations Center
Product Engineering
Voice Engineering
Video Engineering
DevOps Engineering
Wireless Engineering
Software Engineering
Web Development
Technical Operations
Network Operations Maintenance
Plant Maintenance
Headend
Fiber Installation
Installation / Service
Home Security Installation / Service
Wireless Installation / Service
Service Auditing
Installation / Service Technical Support
Dispatch
Provisioning (Orders)
Construction
Marketing
Market Research
Digital Marketing
Pricing and Offer Management
Public Relations / Media Relations / Community Affairs / Corporate Communications
Regulatory Affairs / Government Relations
Program Acquisition
Local On-Air Talent
Local Production
Video Production
Master Control
Advertising Traffic
Customer Care
Customer Care Retention
Customer Care Quality
Customer Advocacy
Customer Care Traffic & Scheduling
Customer Care Technical Support
Customer Care Acct Services / Billing
Workforce / Traffic Management
Business / Commercial Network Support
Direct Sales
Home Security Sales
MDU Sales
MDU Sales Account Management
Market Development / Access Management
Commercial General Management
National Enterprise Commercial Sales
Major Account / Enterprise Commercial Sales
Small-to-Medium Business Commercial Sales
Commercial Sales Engineering
Commercial Inside Sales
Carrier Sales
Commercial Sales Acct Management
Commercial Sales Support
Third Party Sales
Outbound Sales
Inbound Sales
Embedded Retail Sales
Regional Retail Sales
Store Retail Sales
Channel Sales Management
Sales Operations
Lead Generation
Inside Collections
Field Collections

To view a sample of a position data page from the report, click here:
Sample Position Information - Exec, Salaried, Hourly, Sales

The Compensation Data Report reports the follow compensation elements for each position:

• # of Incumbents Reported
• # of Companies with Match
• FLSA
• Geographic Composition
• % of Companies Offering Short Term Incentives, by Plan Type
• Incumbent Eligibility for Short Term Incentive Plan
• Base Salary
• Target Total Cash Compensation
• Actual Total Cash Compensation
• Actual Cash Awards as % of Base Salary
• Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
• Urban vs. Rural
• Specialty: Residential or Residential & Commercial
• Paired Comparison Postion Match Analysis for Base Salary, Actual Total Cash Compensation and Total Direct Compensation
• Differentials (of average pay between organization levels by job family category)

For Executive Positions:

• Regression Report, corresponding to company revenue size and number of subscribers
  

The Full Report of Results covers Policies and Practices, including all of the sections below:

• Corporate Operating Statistics: Revenues, Subscribers, Employees
• Field Operating Statistics:  Revenues, Subscribers
• Salary Adjustment Budgets
• Formal Short Term Incentive Plans
• Long Term Incentive Plans
• Long Term Incentive Award Sizes

Each year, participants select additional policies and practices of interest that year. These subjects are not covered every year but instead are covered on a rotating basis. Rotational items include:

• Pay positioning philosophy
• Variable pay design features
• Sales Incentive Plans
• Time off practices
• Benefits and selected prerequisites
• Cellular telephone policies
• Severance policies
• Differential pay practices
• Automobile benefits

Survey Planning Meeting:
January 21, 2022

Questionnaire Distribution:
April

Data Effective Date:
March 1

Completion Deadline:
May 21

Full Report of Results Published:
Late October 

Review of Results Webinar:
November 

Salary Budgets Survey Supplement:
August

The 2022 Participation Fee for the 2021 Survey is $10,500.

Purchase of the Current Report
By signing a Participation Agreement to participate in the 2022 Survey, a company may purchase the 2021 Report for $18,200.

Custom Cut of Data for Participants 
For an additional fee, a participant company may select a subset of companies from the participant list for a custom cut of the data set. A minimum selection of ten companies is required. A custom cut of the data set for "All Incumbents" is $750. A custom rerun of the data set including all data cuts is $1,500.

To register your company for participation in this Survey or to ask questions, please email us at info@croner.biz.

The Croner Company conducts this Survey as an independent third party on behalf of the Survey's participants. All data are held in strict confidence and are reported only in summary form. No attribution is made to any specific data from any participating companies. The Croner Company aggregates data using DOJ "Safe Harbor Guidelines" to ensure full regulatory compliance of the Survey report.

Survey reports are distributed only to participants and all participants are required to sign an agreement that confirms they will abide by our confidentiality standards.