Connectivity Providers | MSO Telecom | The Croner Company

Connectivity Providers

MSO Telecom

The C2HR Connectivity Providers Compensation Survey (formerly the C2HR Cable and Satellite MSO Compensation Survey) is a annual compensation survey providing industry-specific benchmarks for salaries, incentives and other compensation components to cable multiple systems operators (MSOs), satellite and telecommunications operators and home security companies.

In 2020, 13 companies, representing approximately 142,000 employees, are using Croner C2HR survey data to benchmark compensation, understand salary differentials and to establish rational pay levels and pay structures throughout their organizations.The participant companies in the Report represent the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional cable and telecommunications operators.

Jobs covered in the survey include corporate positions as well as field operations and installation technicians and customer service positions.

View the positions covered in the Survey:  2020 C2HR Connectivity Providers Position Grids

Participant Companies

2020 Participant Companies:
Altice USA, Inc.
Armstrong Group
Cable One, Inc.
Charter Communications, Inc.
Comcast Cable Communications Inc.
Cox Communications Inc.
General Communications, Inc. ("GCI")
Google Fiber
Mediacom Communications Corporation
RCN Telecom Services, LLC
TDS Broadband Service LLC
TDS Telecom
WOW! Internet, Cable & Phone

Position Grids & Job Families Reported

To view a pdf of the complete list of jobs by family and by level, please click here:

2020 C2HR Connectivity Providers Position Grids

Job Families:

General Management
Field General Management
Strategy and Development
Product Development / Management
Legal Counsel
Data Privacy
Environmental Health and Safety
Human Resources
Facilities / Real Estate
Program Management
Project Management

Technical Project Management
Training Instructional Design
Business Intelligence
Business Intelligence Engineering
Data Science
Information Technology
Information Technology / Cyber Security
Network Operations Center
Product Engineering
Voice Engineering
Video Engineering
DevOps Engineering
Wireless Engineering
Software Engineering
Web Development
Technical Operations
Network Operations Maintenance
Plant Maintenance
Fiber Installation
Installation / Service
Home Security Installation / Service
Wireless Installation / Service
Service Auditing
Installation / Service Technical Support
Provisioning (Orders)
Market Research
Digital Marketing
Pricing and Offer Management
Public Relations / Media Relations / Community Affairs / Corporate Communications
Regulatory Affairs / Government Relations
Program Acquisition
Local On-Air Talent
Local Production
Video Production
Master Control
Advertising Traffic
Customer Care
Customer Care Retention
Customer Care Quality
Customer Advocacy
Customer Care Traffic & Scheduling
Customer Care Technical Support
Customer Care Acct Services / Billing
Workforce / Traffic Management
Business / Commercial Network Support
Direct Sales
Home Security Sales
MDU Sales
MDU Sales Account Management
Market Development / Access Management
Commercial General Management
National Enterprise Commercial Sales
Major Account / Enterprise Commercial Sales
Small-to-Medium Business Commercial Sales
Commercial Sales Engineering
Commercial Inside Sales
Carrier Sales
Commercial Sales Acct Management
Commercial Sales Support
Third Party Sales
Outbound Sales
Inbound Sales
Embedded Retail Sales
Regional Retail Sales
Store Retail Sales
Channel Sales Management
Sales Operations
Lead Generation
Inside Collections
Field Collections



Policy Data Reported

The Full Report of Results reports on policies and practices, including the following sections:

  • Coporate Operating Statistics: Revenues, Subscribers, Employees
  • Field Operating Statistics:  Revenues, Subscribers
  • Salary Adjustment Budgets
  • Formal Short Term Incentive Plans
  • Long Term Incentive Plans
  • Long Term Incentive Award Sizes

Compensation Progams Reported On A Rotational Basis:

  • Pay positioning philosophy
  • Variable pay design features
  • Sales Incentive Plans
  • Time off practices
  • Benefits and selected prerequisites
  • Cellular telephone policies
  • Severance policies
  • Differential pay practices
  • Automobile benefits


Position Data Reported

To view a sample of a position data page from the report, click here:

Sample Position Information - Exec, Salaried, Hourly, Sales

Postion Data Reported for Every Position:

  • # of Incumbents Reported
  • # of Companies with Match
  • FLSA
  • Geographic Composition
  • % of Companies Offering Short Term Incentives, by Plan Type
  • Incumbent Eligibility for Short Term Incentive Plan
  • Base Salary
  • Target Total Cash Compensation
  • Actual Total Cash Compensation
  • Actual Cash Awards as % of Base Salary
  • Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
  • Urban vs. Rural
  • Specialty: Residential or Residential & Commercial
  • Paired Comparison Postion Match Analysis for Base Salary, Actual Total Cash Compensation and Total Direct Compensation
  • Differentials (of average pay between organization levels by job family category)

For Executive Positions:

  • Regression Report, corresponding to company revenue size and number of subscribers

Survey Schedule

Survey Planning Meeting:  January
Questionnaire Distribution:  April
Data Effective Date:  March 1
Completion Deadline:  May 21
Full Report of Results Published:  Late October 
Review of Results Webinar: November 
Salary Budgets Survey Supplement: August 

Participation Fees

2021 Participation Fee The fee to participate in the 2021 Survey is $9,100.

Purchase of the Current Report By signing a Participation Agreement to participate in the 2021 Survey, a company may purchase the 2020 Report for $18,200.

Custom Cut of Data for Participants 
For an additional fee, a participant company may select a subset of companies from the participant list for a custom cut of the data set. A minimum selection of ten companies is required.  A custom cut of the data set for "All Incumbents" is $550. A custom rerun of the data set including all data cuts is $950.



Confidentiality Policy. The Croner Company conducts this Survey as an independent third party on behalf of the Survey's participants. The Croner Company guards the confidentiality of each participant's data as well as that of the Survey report. Survey reports, data, special analyses and results are distributed to Survey participants only and will not be sold or otherwise distributed to non participants by The Croner Company or any third party unless required to be produced by legal process. Non participants may obtain the report only by agreeing, in writing, to participate in the following year's Survey.

All Survey participants are required to sign a statement that confirms that they will abide by confidentiality standards and not share usernames or passwords, make copies, allow copies to be made, distribute electronic files, or otherwise reproduce or share any part of the Survey report results or data with non participating organizations, divisions, entities or individuals.

Content & Connectivity Human Resources (C2HR)

Content & Connectivity Human Resources members benefit from exceptional educational, networking and industry resources. Companies who are not members of Content & Connectivity Human Resources are encouraged to join. To learn more, please visit the Content & Connectivity Human Resources website at

Content & Connectivity Human Resources
1717 North Naper Boulevard, Suite 102
Naperville, IL 60563
(630) 599-7120