The CTHRA Cable and Satellite MSO Survey is an industry specific survey conducted annually to provide competitive compensation information to cable multiple systems operators (MSOs) and other cable and telecommunications operators.

In 2017, 11 MSOs, representing over 157,000 employees, are using Croner survey data to establish rational market compensation levels in their organizations. The participant companies in the MSO Report are the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional MSOs.

View all positions covered in the 2017 Survey:  2017 CTHRA MSO Position Grids

Participant Companies

2017 Participant Companies:
Altice USA
Atlantic Broadband, LLC
Cable One, Inc.
Charter Communications, Inc.
Comcast Cable Communications, Inc.
Cox Communications, Inc.
General Communication, Inc.
Midcontinent Media, Inc.
RCN Telecom Services, LLC
TDS Broadband Service LLC
Verizon Communications, Inc.

Added for 2018 Participation:
Cable One, Inc.
Mediacom Communications Corporation
WOW! Internet - Cable - Phone


Position Grids & Job Families Reported

To view a pdf of the complete list of jobs by family and by level, please click here:

 2017 CTHRA MSO Position Grids

  • General Management
  • Strategy and Development
  • Product Development / Management
  • Finance
  • Human Resources
  • Legal Counsel
  • Program Management
  • Project Management
  • Technical Training
  • Technology
  • Information Technology
  • Network Operations Center
  • Product Engineering
  • Technical Operations
  • Plant Maintenance  Headend
  • Installation / Service
  • Installation Only
  • Home Security Installation / Service
  • Service Auditing
  • Dispatch
  • Provisioning
  • Construction
  • Marketing
  • Market Research
  • Public Relations
  • Regulatory Affairs
  • Government Relations
  • National Programming
  • Local Origination Programming
  • Local Origination Production
  • Video Production Master Control
  • Advertising Inventory  Advertising Traffic
  • Sports Programming / Production
  • News Programming / Production
  • Customer Experience
  • Customer Care
  • Customer Care Retention
  • Customer Care Quality
  • Customer Care Traffic & Scheduling
  • Customer Care
  • Customer Advocacy
  • Technical Support
  • Customer Care Telephone Administration
  • Inbound Sales
  • Direct Sales Management
  • MDU Sales
  • MDU Sales Account Management
  • Commercial Sales Management
  • Commercial Sales Engineering
  • Commercial Inside Sales
  • National Enterprise Commercial Sales
  • Commercial Sales Account Management
  • Outbound Sales
  • Carrier Sales
  • Retail Sales
  • Home Security Sales
  • Sales Operations
  • Lead Generation
  • Field Connections
  • Workforce Management

Policy Data Reported

The Full Report of Results reports on policies and practices, including the following sections:

  • Coporate Operating Statistics: Revenues, Subscribers, Employees
  • Field Operating Statistics:  Revenues, Subscribers
  • Salary Adjustment Budgets
  • Formal Short Term Incentive Plans
  • Long Term Incentive Plans
  • Long Term Incentive Award Sizes

Compensation Progams Reported On A Rotational Basis:

  • Pay positioning philosophy
  • Variable pay design features
  • Sales Incentive Plans
  • Time off practices
  • Benefits and selected prerequisites
  • Cellular telephone policies
  • Severance policies
  • Differential pay practices
  • Automobile benefits


Position Data Reported

To view a sample of a position data page from the report, click here:

Sample Position Information - Exec, Salaried, Hourly, Sales

Postion Data Reported for Every Position:

  • # of Incumbents Reported
  • # of Companies with Match
  • FLSA
  • Geographic Composition
  • % of Companies Offering Short Term Incentives, by Plan Type
  • Incumbent Eligibility for Short Term Incentive Plan
  • Base Salary
  • Target Total Cash Compensation
  • Actual Total Cash Compensation
  • Actual Cash Awards as % of Base Salary
  • Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
  • Urban vs. Rural
  • Specialty: Residential or Residential & Commercial
  • Paired Comparison Postion Match Analysis for Base Salary, Actual Total Cash Compensation and Total Direct Compensation
  • Differentials (of average pay between organization levels by job family category)

For Executive Positions:

  • Regression Report, corresponding to company revenue size and number of subscribers

Survey Schedule

2018 Survey Planning Meeting:  Thursday, November 30, 2017 at Comcast, Philadelphia, PA 
Cable Communications, Inc. - Philadelphia, PA
2018 Questionnaire Distribution:  March 2018
2018 Data Effective Date:  March 1, 2018
2018 Completion Deadline:  April 10, 2018
2018 Full Report of Results Published:  October 2018
2018 Review of Results Webinar: November 2018
2018 Salary Budgets Survey Supplement: August 2018

Participation Fees

2018 Participation Fee The fee to participate in the 2018 Survey is $8,300.

Purchase of the Current Report By signing a Participation Agreement to participate in the 2018 Survey, a company may purchase the 2017 Report for $15,800.

Custom Cut of Data for Participants 
For an additional fee, a participant company may select a subset of companies from the participant list for a custom cut of the data set. A minimum selection of ten companies is required.  A custom cut of the data set for "All Incumbents" is $550. A custom rerun of the data set including all data cuts is $875.



The Croner Company conducts this Survey as an independent third party to ensure the confidentiality and consistency of the data provided.  All data are held in strict confidence and are reported only in summary form.  No attribution is made to any specific data from any participating companies.  The Croner Company aggregates data using DOJ "Safe Harbor Guidelines" to ensure full regulatory compliance of the Survey report.

Survey reports are distributed only to participants and all participants are required to sign an agreement that confirms they will abide by our confidentiality standards.


CTHRA members benefit from exceptional educational, networking and industry resources. Companies who are not members of CTHRA are encouraged to join. To learn more, please visit the CTHRA website at

Cable and Telecommunications Human Resources Association
Cable and Telecommunications Human Resources Association
1717 North Naper Boulevard, Suite 102
Naperville, IL 60563
(630) 599-7102