The C2HR* Cable and Satellite MSO Survey is an industry-specific survey conducted annually to provide competitive compensation information to cable multiple systems operators (MSOs) and other cable and telecommunications operators.

In 2018, 14 companies, representing approximately 177,000 employees, are using Croner C2HR survey data to establish rational market compensation levels in their organizations. The participant companies in the Report represent the majority of industry employers and therefore provide strong industry representation. They include the largest MSOs as well as regional cable and telecommunications operators.  In addition to covering the full breadth of traditional industry jobs, the survey has expanded to also include home security companies and positions.

*Content & Connectivity Human Resources, formerly known as CTHRA.

Participant Companies

2018 Participant Companies:
Altice USA, Inc.
Cable One, Inc.
Charter Communications, Inc.
Comcast Cable Communications Inc.
Cox Communications Inc.
Google LLC
Mediacom Communications Corporation
RCN Telecom Services, LLC
TDS Broadband Service LLC
Verizon Communications Inc.
WOW! Internet, Cable & Phone

Position Grids & Job Families Reported

To view a pdf of the complete list of jobs by family and by level, please click here:

2018 C2HR MSO Position Grid


  • General Management
  • Strategy and Development
  • Product Development / Management
  • Finance
  • Human Resources
  • Legal Counsel
  • Program Management
  • Project Management
  • Technical Training
  • Technology
  • Information Technology


  • Network Operations Center
  • Product Engineering
  • Technical Operations
  • Plant Maintenance  Headend
  • Installation / Service
  • Installation Only
  • Home Security Installation / Service
  • Service Auditing
  • Dispatch
  • Provisioning
  • Construction
  • Marketing
  • Market Research
  • Public Relations
  • Regulatory Affairs
  • Government Relations
  • National Programming
  • Local Origination Programming
  • Local Origination Production
  • Video Production Master Control
  • Advertising Inventory  Advertising Traffic
  • Sports Programming / Production
  • News Programming / Production
  • Customer Experience
  • Customer Care
  • Customer Care Retention
  • Customer Care Quality
  • Customer Care Traffic & Scheduling
  • Customer Care
  • Customer Advocacy
  • Technical Support
  • Customer Care Telephone Administration
  • Inbound Sales
  • Direct Sales Management
  • MDU Sales
  • MDU Sales Account Management
  • Commercial Sales Management
  • Commercial Sales Engineering
  • Commercial Inside Sales
  • National Enterprise Commercial Sales
  • Commercial Sales Account Management
  • Outbound Sales
  • Carrier Sales
  • Retail Sales
  • Home Security Sales
  • Sales Operations
  • Lead Generation
  • Field Connections
  • Workforce Management

Policy Data Reported

The Full Report of Results reports on policies and practices, including the following sections:

  • Coporate Operating Statistics: Revenues, Subscribers, Employees
  • Field Operating Statistics:  Revenues, Subscribers
  • Salary Adjustment Budgets
  • Formal Short Term Incentive Plans
  • Long Term Incentive Plans
  • Long Term Incentive Award Sizes

Compensation Progams Reported On A Rotational Basis:

  • Pay positioning philosophy
  • Variable pay design features
  • Sales Incentive Plans
  • Time off practices
  • Benefits and selected prerequisites
  • Cellular telephone policies
  • Severance policies
  • Differential pay practices
  • Automobile benefits


Position Data Reported

To view a sample of a position data page from the report, click here:

Sample Position Information - Exec, Salaried, Hourly, Sales

Postion Data Reported for Every Position:

  • # of Incumbents Reported
  • # of Companies with Match
  • FLSA
  • Geographic Composition
  • % of Companies Offering Short Term Incentives, by Plan Type
  • Incumbent Eligibility for Short Term Incentive Plan
  • Base Salary
  • Target Total Cash Compensation
  • Actual Total Cash Compensation
  • Actual Cash Awards as % of Base Salary
  • Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
  • Urban vs. Rural
  • Specialty: Residential or Residential & Commercial
  • Paired Comparison Postion Match Analysis for Base Salary, Actual Total Cash Compensation and Total Direct Compensation
  • Differentials (of average pay between organization levels by job family category)

For Executive Positions:

  • Regression Report, corresponding to company revenue size and number of subscribers

Survey Schedule

2019 Survey Planning Meeting:  Thursday, December 6, 2018 at Turner Broadcasting, Atlanta, Georgia
2019 Questionnaire Distribution:  March 2019
2019 Data Effective Date:  March 1, 2019
2019 Completion Deadline:  April 10, 2019
2019 Full Report of Results Published:  October 2019
2019 Review of Results Webinar: November 2019
2019 Salary Budgets Survey Supplement: August 2019

Participation Fees

2019 Participation Fee The fee to participate in the 2019 Survey is $8,700.

Purchase of the Current Report By signing a Participation Agreement to participate in the 2018 Survey, a company may purchase the 2018 Report for $16,600.

Custom Cut of Data for Participants 
For an additional fee, a participant company may select a subset of companies from the participant list for a custom cut of the data set. A minimum selection of ten companies is required.  A custom cut of the data set for "All Incumbents" is $550. A custom rerun of the data set including all data cuts is $950.



Confidentiality Policy. The Croner Company conducts this Survey as an independent third party on behalf of the Survey's participants. The Croner Company guards the confidentiality of each participant's data as well as that of the Survey report. Survey reports, data, special analyses and results are distributed to Survey participants only and will not be sold or otherwise distributed to non participants by The Croner Company or any third party unless required to be produced by legal process. Non participants may obtain the report only by agreeing, in writing, to participate in the following year's Survey.

All Survey participants are required to sign a statement that confirms that they will abide by confidentiality standards and not share usernames or passwords, make copies, allow copies to be made, distribute electronic files, or otherwise reproduce or share any part of the Survey report results or data with non participating organizations, divisions, entities or individuals.

Content & Connectivity Human Resources (C2HR)

Content & Connectivity Human Resources members benefit from exceptional educational, networking and industry resources. Companies who are not members of Content & Connectivity Human Resources are encouraged to join. To learn more, please visit the Content & Connectivity Human Resources website at

Content & Connectivity Human Resources
1717 North Naper Boulevard, Suite 102
Naperville, IL 60563
(630) 599-7102