The Cable and Satellite MSO Survey is a highly industry specific survey conducted annually to provide multiple systems operators (MSOs) with up-to-date, market competitive compensation data. In 2011, 14 MSOs representing 130,000 employees, used Croner survey data to establish rational market compensation levels in their organizations.

In 2011, the participants in the MSO Survey included the large MSOs (nine of the top twelve participating) as well as smaller, regional companies and satellite operators.

Job Families Reported
 

  • General Management
  • Strategy and Development
  • Product Development / Management
  • Finance
  • Human Resources
  • Program Management
  • Project Management
  • Technical Training
  • Technology
  • Information Technology
  • Network Operations Center
  • Product Engineering
  • Technical Operations
  • Plant Maintenance  Headend
  • Installation / Service
  • Installation Only
  • Service Auditing
  • Dispatch
  • Provisioning
  • Construction
  • Marketing
  • Market Research
  • Public Relations
  • Regulatory Affairs
  • Government Relations
  • National Programming
  • Local Origination Programming
  • Local Origination Production
  • Video Production Master Control
  • Advertising Inventory  Advertising Traffic
  • Sports Programming / Production
  • News Programming / Production
  • Customer Experience
  • Customer Care
  • Customer Care Retention
  • Customer Care Quality
  • Customer Care Traffic & Scheduling
  • Customer Care
  • Technical Support
  • Customer Care Telephone Administration
  • Inbound Sales
  • Direct Sales Management
  • MDU Sales
  • MDU Sales Account Management
  • Commercial Sales Management
  • Commercial Sales Engineering
  • Commercial Inside Sales
  • Commercial Sales Account Management
  • Outbound Sales
  • Carrier Sales
  • Retail Sales
  • Field Connections

Participant Companies
 

2011 Participants

Bright House Networks
Cablevision Systems Corporation
Charter Communications, Inc.
Click! Network
Comcast Cable
Cox Communications, Inc.
DIRECTV, Inc.
General Communication, Inc.
Harron Communications, LP dba MetroCast
Mediacom Communications Corporation
RCN Telecom Services, LLC
Schurz Communications, Inc.
Suddenlink Communications
Time Warner Cable Inc.
WOW! Internet - Cable - Phone

Added for 2012 Participation

Atlantic Broadband
BendBroadband
Cable One, Inc.
Knology Holdings
AT&T U-verse


Policy Data Reported
 

  • Coporate Operating Statistics: Revenues, Subscribers, Employees
  • Field Operating Statistics:  Revenues, Subscribers
  • Salary Adjustment Budgets
  • Formal Short Term Incentive Plans
  • Long Term Incentive Plans
  • Long Term Incentive Award Sizes

Compensation Progams Reported On A Rotational Basis:

  • Pay positioning philosophy
  • Variable pay design features
  • Sales Incentive Plans
  • Time off practices
  • Benefits and selected prerequisites
  • Cellular telephone policies
  • Severance policies
  • Differential pay practices
  • Automobile benefits

 

Position Data Reported
 

Postion Data Reported for Every Position:

  • # of Incumbents Reported
  • # of Companies with Match
  • FLSA
  • Geographic Composition
  • % of Companies Offering Short Term Incentives, by Plan Type
  • Incumbent Eligibility for Short Term Incentive Plan
  • Base Salary
  • Paired Comparison (between companies reporting in both current and previous year)
  • Target Total Cash Compensation
  • Actual Total Cash Compensation
  • Actual Cash Awards as % of Base Salary
  • Base Salary and Total Cash Compensation by U.S. Region, U.S. Subregion & Metro Area
  • Urban vs. Rural
  • Specialty: Residential or Residential & Commercial

U.S.Differentials Report
Reports average Base Salary differentials between organization levels by job family category

Regression Report
Executive positions compensation corresponding to company revenue size and number of subscribers

Survey Schedule
 

2011 Report Published:  September 2011
Survey Planning Meeting:  December 2, 2012 at Comcast in Phileadelphia, PA
Questionnaire Distributed:  March 5, 2012
Data Effective Date: March 1, 2012
Instructional Webinar: March 14, 2012
Completion Deadline:  April 2, 2012
2012 Report Published:  September 2012

Participation Fees
 

The 2012 participation fee, which includes receipt of the 2012 Report, is $6,200.

Purchase of the 2011 Report By signing a Participation Agreement for the 2012 Survey, a company additionally may purchase the 2011 Report for $11,800, plus a non-refundable deposit of 50% towards the 2012 participation fee.

Confidentiality
 

Survey policies underscore the importance of strictly maintaining the confidentiality of each participant's source data. Only The Croner Company has access to the source information provided by participants. The Croner Company uses these data only to compile the results of the Survey, and does not share or access the information for any other purpose. Statistical analyses are conducted on the source data and results are reported to the Survey participants only in summarized form. The Survey also uses reporting rules to ensure the full confidentiality of each participant’s data. No attribution to pay levels or practices of individual participants is made.