POSITION TITLE:                     Account Relations Associate

REPORTS TO:                          Account Relations Manager


The Account Relations Associate is a new client service and support role with additional Survey responsibilities and multiple opportunities to learn about our clients, industries and our business.  This role communicates with our clients who are leaders in the entertainment, major foundation and digital content industries.  To succeed in the role, one must be motivated to provide incredible client satisfaction, both by responding to requests and questions and by vigilantly ensuring thorough and up-to-date information in our client management system.  In addition, this role provides administrative support to our survey operations and report publishing functions, including word processing, proofreading and file-tracking during our report production cycles.

This is a role with a wide variety of responsibilities, with the common theme of providing our clients and prospective clients with great customer service in delivering the data and information they need to make pay decisions for their organizations.  The successful candidate will be motivated to provide a level of service that further connects our clients to our surveys and the other services we offer. 

To inquire about this position, please send a resume and cover e-mail to Robyn Berry at rberry@croner.biz.  

Client support responsibilities:

We are client-focused and pro-active in responding to client inquiries and requests

·        Assist with annual marketing outreach to returning survey participants and new prospects: communicate with clients by email and phone and track survey participation counts

·        Provide clients with access to reports on secure web portal, including generating passwords, providing instructions and troubleshooting web access

·        Field general inquiries and information requests about our reports, surveys and consulting services

·        Set up and track attendance for our client webinars

CRM responsibilities:

We meticulously update our CRM system with all client and prospect activity

·         Update accounts with survey participation purchase and content information

·         Update CRM fields and account information: create fields, queries and forms

·         Add and link accounts and contacts

·         Generate lists and reports as requested for marketing, survey and accounting

Survey Planning Meeting responsibilities:

We host nine or more annual day long planning meetings in various cities with 10 – 60 clients in attendance

·         Communicate with attendees via phone and email to invite participants and track attendance

·         Produce and distribute pre- and post-meeting materials: name tags, agendas, thank you’s and Highlights

·         Coordinate logistics with meeting host, venue, food and beverage and other vendors and services

Administrative support for Survey report production and operations:

This role will learn about our survey cycles by supporting our report production processes and other areas of the survey process.

·         Provide word-processing, proofreading and formatting support in the development of our reports under the direction of the Publishing Specialist

·         Assist with tracking multiple report files and deadlines

Background and abilities required:

·         Deeply ingrained client service orientation to respond to both internal and external customers

·         Customer service or sales experience, administrative support experience

·         1 – 2 years of professional work experience

·         Comprehensive MS Office skills, experienced and fluent in MS Word and MS Excel

·         Technically proficient and able to master new software

·         Excellent communication skills, ability to work with a variety of team members with different work styles

·         Ability to independently research, prioritize and resolve a wide variety of client questions about our products and data

·         Excellent English language skills, oral and written

·         Experience working in a deadline-driven environment

·         Compulsively accurate and committed the highest work quality

·         Bachelor of Arts or Bachelor of Science degree

·         Ability to work in front of a computer for long periods of time, light travel, including air travel, and lifting up to 20 pounds

Croner Company Benefits and Environment

The Croner Company offers comprehensive benefits to promote individual and family health, personal rejuvenation and long-term financial growth for our employees.  Our benefits include a generous paid time off plan and holiday schedule; 401(k) participation with substantial company matching and immediate vesting; and health insurance options with minimal employee-paid premiums and significant HRA funding for out of pocket medical expenses.  

Our varied client assignments and professional development activities provide ongoing learning and growth opportunities which keep our employees challenged and engaged.  Our company social outings are frequent, fun and legendary!

Our team-oriented work space, centrally located in beautiful Marin County, provides an inspiring and casual environment.

We value our time doing great work for our interesting and varied clients in a professional and supportive environment.

We invite you to join our enterprising team!